Social Media Community Guidelines

    Social Media Community Guidelines Stearns Bank is active on social media, including but not limited to: LinkedIn, Twitter, Facebook, Yelp, & Youtube, to help us stay in touch with you. While we encourage users to share thoughts and experiences, please keep the following guidelines in mind to ensure a safe and respectful social community. If you post to one of our social media channels, or otherwise respond to or comment on one of our posts, you are agreeing to abide by these Community Guidelines, which apply in addition to the Terms and Conditions, Privacy Policy or other legal notices that are provided by Stearns Bank and/or the owner of the social media platform.

    1. Protect your identity. Since the information you post is public, please do not post any information you would not share publicly. Never share your account numbers, Social Security Number, online banking information, and debit or credit card numbers. We will never ask for any personal information on our social media sites.

    2. Communication: We encourage respectful conversations along with honest and open feedback. Please refrain from posting offensive, obscene, defamatory, harassing, discriminatory, copyright infringement, or illegal comments. Any content that is determined unsuitable may be modified and/or users may be banned or blocked from participating on our social media sites.

    3. General Site Use: Stearns Bank’s social media networks are managed by the Stearns Bank Marketing Team and not by the bankers & branches themselves. Please, follow the specific guidelines for specific social media sites we utilize. We discourage clicking on links posted by other users, as these links may pose risks to your computer or take you to inappropriate sites. Stearns Bank has the right to remove, hide or delete any posts or comments in its sole discretion.

    4. Personnel Privacy: We encourage our customers to post testimonials in regards to the service they have received while banking with Stearns Bank or post a ‘shout out’ about a specific banker or branch, but please refrain from including personally identifiable information about our personnel.

    5. Spam: Content that is repeated and off-topic or used to drive traffic to a website for personal or monetary gain (also known as SPAM) may be deleted and the user may be blocked.

    6. Children: Due to federal law, we cannot accept posts or comments from or about individuals under the age of 13. For more information, visit www.ftc.gov. By using our social media sites, you affirm that you are over the age of 13.

    7. Endorsements: We may occasionally “like”, “tweet”, or post links to third-party sites; however, please note that this does not in any way constitute an official endorsement of the site, company, or the content of the post. We assume no responsibility for the content of links posted by other users, and we in no way endorse the content of such links.

    8. We May Use Your Posts: By posting on our social media channels, you understand that your posts, and any ideas or techniques contained in them, may be used by us in any way and in any media, including on this forum, on our other websites and social media pages, and in our business. Please do not submit any ideas or materials that you wish to keep confidential or for which you expect to receive compensation. In addition, when you post in any of our social media channels, your name, likeness and social media handle will be visible and associated with your post and if we re-use your post elsewhere, we may display your name, likeness and handle there as well.

    9. Contact Us: We do our best to ‘Get the Job Done!’ however if you feel as though you are not receiving exceptional customer service or have any concerns, please contact your local bank or call 1-800-320-7262 8 a.m. – 5 p.m. (CST) Monday – Friday. Our social media pages may not be used for the submission of any claim, demand, informal or formal complaint, or any other form of legal and/or administrative notice or process, or for the exhaustion of any legal and/or administrative remedy, nor should they be used to report any phishing or fraudulent behavior.

    10. Copyright Complaints: If you believe any content on our sites has been copied in a manner that constitutes copyright infringement, please send us a notice requesting the material be removed in accordance with the DMCA Copyright Policy. Copyright Policy - Reporting Claims of Copyright Infringement Stearns Bank N.A., Stearns Bank Holdingford N.A. and Stearns Bank Upsala N.A. (collectively called "Stearns Banks") take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from this site (the "Website") infringe your copyright, you may request removal of those materials (or access to them) from the Website by submitting written notification to our Copyright Agent (designated below). In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) ("DMCA"), the written notice (the "DMCA Notice") must include substantially the following:

    • Your physical or electronic signature.
    • Identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the Website, a representative list of such works.
    • Identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material.
    • Adequate information by which we can contact you (including your name, postal address, telephone number and, if available, e-mail address).
    • A statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent or the law.
    • A statement that the information in the written notice is accurate.
    • A statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

    Our designated Copyright Agent to receive DMCA Notices is:

    Harley Vestrum

    4191 2nd St S. – St. Cloud, MN 56301

    1-800-320-7262

    harleyv@stearnsbank.com

    If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective.

    Please be aware that if you knowingly materially misrepresent that material or activity on the Website is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.

    COUNTER-NOTIFICATION PROCEDURES If you believe that material you posted on the Website was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a "Counter-Notice") by submitting written notification to our copyright agent (identified below). Pursuant to the DMCA, the Counter-Notice must include substantially the following:

    • Your physical or electronic signature.
    • An identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled.
    • Adequate information by which we can contact you (including your name, postal address, telephone number and, if available, e-mail address).
    • A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.
    • A statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which the Website may be found) and that you will accept service from the person (or an agent of that person) who provided the Website with the complaint at issue.

    Completed Counter-Notices should be sent to:

    Harley Vestrum

    4191 2nd St S. – St. Cloud, MN 56301

    1-800-320-7262

    harleyv@stearnsbank.com

    The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten business days of receiving the copy of your Counter-Notice.

    Please be aware that if you knowingly materially misrepresent that material or activity on the Website was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA. 

    REPEAT INFRINGERS It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers of this policy.