Skip to content

Franchise Owner, Operator Meets Challenges From Both Sides

Podcast recorded: November 2, 2020

Wetzel’s Pretzels corporate controller and franchise owner Scott Putman chats about opening franchise locations during the COVID-19 pandemic in Portland, Oregon, while living in Los Angeles. As a corporate employee, he also supports Wetzel’s Pretzels franchisees throughout the country.

Lessons Learned

  • Restaurants and franchise locations have to post safety guidelines to show they are trying to keep customers and employees safe during the pandemic.
  • Some restaurants and franchises have benefitted as loyal customers make larger purchases. This helps offset lost revenue due to lower foot traffic at their retail locations.
  • Franchise corporate teams have come up with initiatives to support franchisees, including new operating and safety procedures and streamlined procurement.
  • The Economic Injury Disaster Relief Loan program is for businesses facing financial trouble and an uncertain future. Loans can be used to cover employee benefits, rent, utilities and fixed debt payments.