Stearns Bank account manager Jenny Wood is pictured with SNX Technologies national salesman Jeremy Manea at SNX Technologies in Sauk Rapids, Minnesota.
Jeremy Manea of Sauk Rapids (Minnesota) based SNX Technologies is a national sales manager for the company’s computer-controlled industrial woodworking machinery.
He’s been on the job with SNX for more than four years.
Jeremy helps wood shops of all sizes and types to implement this type of large, precision-made capital equipment.
SNX provides a wide range of other innovative woodworking machinery and supplies for the industrial woodworking industry. Many of their equipment offerings are either US- or Minnesota-made.
“We’re a fast-growing technical company that takes a lot of pride in what we do,” Jeremy said. “We all work hard to make SNX a leading brand in our industry – in sales and in service.”
Finding Financing Was A Struggle
Over a year ago, SNX was struggling to arrange the right financing for their customers’ machinery purchases.
“Our previous financial institution wasn’t able to give our customers realistic terms,” Jeremy admitted.
The weakness in the relationship with SNX’s previous financial institution included a lack of quality and knowledgeable customer service.
► Vendors need to work with a lender that matches their personality
► Vendors need to find a lender that will communicate well with their customers
► Finding a bank that offers local and national support for vendors can lead to a beneficial relationship
“Nobody on their end was personable or understood my customer’s challenges. It really made it hard to get along with them. It finally came down to not trusting that they knew what to do,” Jeremy said.
“We were – I was – fed up with this financial relationship after about two years. We had to find somebody else because this financial institution wasn’t aligned with our brand image, they were unwilling or unable to come up with innovative solutions and they just weren’t in our class of business.”
SNX and Jeremy knew that they had to pursue a new financial relationship to get the financing that they needed for their customers.
Discovering The Right Relationship
In 2017, Jeremy and SNX met Stearns Bank representatives on the show floor of a national woodworking show. The two sides got to talking in the SNX booth and realized immediately that a relationship between the two might be beneficial.
“Stearns Bank is a national bank, but they’re local to us; literally right down the road,” Jeremy stated. “It was awesome to sit down with (Stearns Bank Vice President) Michelle Fuchs to talk about what they could do for our customers. So positive. We do financing from the East Coast to the West, but we try and be as local as possible. It saves us time and improves communication.”
SNX parted ways with their previous financial provider and began working with Stearns. Even in the very beginning, Jeremy saw results.
“With new equipment financing options and an experienced, committed staff to consult, woodworking customers are instantly more interested in what Stearns Bank can offer. They also like that Stearns is super easy to get a hold of and prompt in responding to them,” Jeremy added.
Working Together For The Customer
Since the transition, Jeremy’s main account manager at Stearns Bank has been Jenny Wood. The two have worked very well together.
“I couldn’t be happier in this arrangement with Jenny. Local support is working so much better for SNX and our customer,” Jeremy said. “Jenny and Stearns get back to our customers fast, which is critical for customers looking to buy long lead time equipment.
“Stearns doesn’t leave people hanging for answers. So, naturally it’s easier for our customers to get pre-approved – with the right options, the right plan and the right service commitment using Stearns.”
Jeremy and SNX haven’t regretted the decision to work with Stearns Bank.
“Our decision to move everything over to Stearns was the right financial decision for SNX and it’s clearly been a direct benefit for our customers,” Jeremy said.